Customer Care
PLEASE READ THIS SECTION BEFORE PURCHASING. BY PURCHASING, YOU FULLY AGREE TO OUR STORE POLICIES.
RETURNS & EXCHANGES
Product purchasers are entitled to an exchange or refund within 30 days of order shipment notification (emailed to you directly upon our shipment of your order). Please note that the product must be returned unused unaltered, with its original tags. Jewellery, books & accessories must be clean & un-used. The purchaser will be responsible for paying for your own shipping costs for returning your item. Sapling & Flint will not refund shipping costs for either returns or original purchases, unless there has been a shipping error on our part.
REFUNDS
Refunds are completed online, via your original method of payment type. Sapling & Flint reserves the right to deny a refund if the product is damaged, soiled, used, or altered in any way. To initiate refunds, you must contact us about returns/refunds via email at info@saplingandflint.ca . Final-sale merchandise cannot be exchanged or returned at any time. Sapling & Flint is not responsible for damages or costs of customers shipping returns. To continue the returns/ exchange process, S&F must receive the returned item postmarked within the 30 day policy; you will receive an email notification from us upon our inspection of the returned item with instructions for processing your refund/exchange if approved.
REFUNDS AFTER 30 DAYS
Sapling & Flint may accept refunds / exchanges of products after the 30 day policy at our sole discretion. All above stated returns conditions must still be met.
POLICY EXEMPTION - PACKAGING CHAINS
Every pendant (including all sterling silver and karats of gold) are packaged with a complimentary matching 20 inch chain (i.e. a 10kt gold pendant will have a matching 10kt gold chain, etc.) so they may arrive to the customer in a "Ready-to-wear" state. These packaging chains are complimentary, meaning they are part of the packaging and are not to be considered in any way as part of the physical purchased product. Packaging chains that come with the S&F product ("pendant") are exempt from all returns, exchanges and sales policies.
RINGS POLICY & WARRANTY- Sapling & Flint rings are covered by a free 2-year limited warranty that comes into effect from the date of the order. The Sapling & Flint 2-year Ring Warranty covers full costs of repairs involving soldering, replacement of stone inlay, scratch removal, and the post-repair cleaning & polishing. The warranty does not cover the cost of re-sizing of rings, any additional metal required for re-sizing, loss or theft of rings, loss of rings due to receiving an incorrect shipping address from the customer, or the actions of Canada Post, UPS or Purolator, or irreparable damage.The warranty can only be used by the customer listed on the sale. Shipping costs are not included. Repair work post-warranty coverage will involve in a fee to cover costs of repair and purchase of additional metal if required. Warranty is voided if any alterations to the ring(s) are done by anyone other than our Sapling & Flint studio.
SHIPPING AGREEMENT
It is agreed upon purchase that the shipping address on the order is correct and this address can receive shipments from Canada Post/USPS, Purolator or UPS. Sapling & Flint is not responsible for loss of orders that have incorrect shipping addresses. The primary shipping partners of Sapling & Flint are Canada Post/USPS. The standard shipping rate includes insurance coverage for up to $100.00CAD and includes tracking. Customers may connect with S&F to discuss further shipping insurance coverage at the Canada Post rate of $2.00CAD for every $100.00CAD of value of the order.
TERMS & CONDITIONS
Sapling & Flint reserves the right to amend any information pertaining to any of our policies, terms & conditions, and prices, sizes, terms of purchase and sale offerings without prior notice. In the event of sold-out items, Sapling & Flint will contact customers with options for full refund, or exchange at the value of the original purchase.